• All Hakanoa products are pasteurised and safe to be stored at room temperature unopened. Syrups can be stored for 3 years and gingers beers for 2 years before their flavours start to fade. Best in a dark cool cupboard if you have one
• All Hakanoa products are preservative-free. Our concentrates must be refrigerated after opening and used within 3 months
• Ginger beers should be chilled prior to serving and are intended to be consumed soon after opening. They have a twist-crown cap so you can drink some and put the lid back on if you want to, but the fizz will fade

• We brew our ginger beers at the Cider Factorie, and bottle them at Pure Bottling. We’re not big enough to own our own brewery, especially one with the pasteurisation gear we need to preserve our ginger beers. So we work with a boutique cider maker in Te Puna – Simon of The Cider Factorie. He’s the only contract brewer in the country who would let us ferment with our wild culture, and his winemakers degree comes in very handy when we’re balancing out the flavours in each batch at bottling time. Pure Bottling have the pasteurisation gear we need, and we send them our brew to bottle, cap, label and box.
• Our syrups and dressings are made here in Auckland. We work with Aromatics in Takanini, using recipes developed originally in Hakanoa Street in Grey Lynn.

2023 is the first year that ALL the fresh ginger we have bought from our ginger farming partners in Navurevure Fiji is 100% organically farmed.  Read the full story here

• Our raw sugar, sultanas, dried ginger and black tea are all certified organic. But our fresh ginger and citrus juices are not organic.
• Although our fresh ginger is 100% organically farmed, the plant where it is crushed and frozen has allowed it’s organic certification to lapse since the pandemic. We are trying to change that.
• Honey produced here has not been able to be certified organic since regulations were introduced to prevent the spread of Varroa mite in Aotearoa. A chemical needs to be applied regularly to every hive, and any pesticide negates organic status. We get our pure Manuka honey from Earthbound Honey who operate sustainably and who love their bees.
• Our lemon & lime juices are conventionally grown in NZ and not from concentrate. In the quantities we use, the only organic option is juice in concentrated form, grown & processed in America or Europe. Those concentrates don’t taste nearly as good as our juice. We get our juices from St Andrews Limes in Hawkes Bay, all from NZ grown fruit and flash pasteurised with no additives whatsoever.
• It’s really important to us to source what we can from local producers, to keep our local economy healthy and support the community that supports us. Having said that, ginger, sugar and spices are tropical plants that need to grow near the Equator, so fair trade terms & low carbon miles are also important considerations when we’re sourcing ingredients.

• Our organic fair trade raw sugar comes from South America via Natural Sugars NZ
• Our organic sultanas come from Turkey via Ceres Organics
• Our organic black tea comes from China via Hunan Health.
• Our Manuka honey is from Earthbound Honey
• Our lemon & lime juice come from NZ fruit via St Andrews Limes in Hawkes Bay, who flash pasteurise but do not add ascorbic acid or citric acid to their juice.
• Our whole dried spices – Cinnamon quills, green Cardamom pods etc – come from all over the world via Mahadeo’s Spices, who grind them fresh to order for us for each batch.
• Our bottles come from China, via Arthur Holmes in Wellington. The local manufacturer we were using – Visy Glass – discontinued the bottle need in early 2023.
• Our labels are printed by the extremely helpful Rapid Labels
• Our gorgeous photographs are by Lucy Mutch Photography
• The videos were shot, edited & finished by the lovely crew at Tomorrowland.
• Our perseverance comes from everyone’s continued support, thanking you kindly!

This delectable concoction is a ginger-lovers dream. It is dense with 48% fresh ginger, carefully cooked with organic sugar & sultanas, then filtered to produce a silky rich syrup that warms you right down to the cockles of your heart. This stuff is incredibly versatile – it’s a cordial, a condiment, and a cooking ingredient. It’s also rich and smooth and delicious – try to imagine liquid gingerbread.

Wonderful diluted in sodas, or in hot water, in hot toddies, and especially good dissolved in hot frothy milk. Yes – hot milk! It’s a very soothing concoction. Dangerously good trickled over ice-cream, pancakes, porridge or yoghurt. Fabulous in salad dressings, marinades, and stir fries.

General uses and recipes are here.

The original Chai Masala – or Spiced Tea – comes from India, where spices are simmered for hours in milk before tea and sugar are added and the sweet rich mixture is served in tiny cups.

Hakanoa Chai Syrups are fresh spice and organic black tea concentrates designed to be mixed with hot textured velvety milk to make a Chai Latte. They also work with soy milk, most nut milks and are divine with coconut drinking milk. They can also be diluted with hot water to make a Chai Tea.

Our Spicy Chai is the result of a collaboration between Rebekah and Helen Ollivier, the barista who runs her Aotea Coffee Stand every Saturday at the Britomart Market. Helen tasted 9 variants on Rebekah’s recipe before she and Rebekah were fully satisfied with the results.

The blend of fresh spices, organic black tea and a modest amount of organic raw sugar is based on a traditional Rajasthani recipe that Rebekah learned as a teenager. Fresh root ginger, cinnamon quills, green cardamom pods, black peppercorns and cloves are simmered and steeped for hours before being carefully filtered. We keep fine sediment from the whole spices in our syrups, as it carries so much flavour, but leave large fibres behind. We add tea and just enough sweetness to amplify the array of flavours. There is a lovely balance of spice flavour with a lingering warm finish from the ginger and pepper.

Our Classic Chai has a richer smoother balance of spice flavour and tea and sweetness. If you want to make this truly indulgent and much closer to the orginal, add a spoonful of sweetened condensed milk to your cup. We have to thank Sami from the Satya Chai Bar for that tip!

Hakanoa Unsweetened Chai has a perfect balance of spice & tea when diluted in hot water. We add a touch of fresh lemon juice to all our Chai’s to make the mixture just acidic enough not to spoil. We balance that tartness with a few organic sultanas, but we chose not to sweeten this mixture. The flavours may seem muted in full-fat milk, especially when compared to our other Chai concentrates syrups that do contain some raw sugar. If you would like to boost the flavours, add the unrefined sweetener of your choice – honey, date syrup, or coconut nectar all work nicely, or try a small pinch of salt in your cup.

Do you remember that ginger beer people used to brew at home? It’s a NZ tradition, common back in the day but rare to find now. That’s the stuff we make. Every batch of Hakanoa ginger beer is fermented with our ‘bug’ or ‘plant’.  It’s a wild culture full of good bacteria that make our ginger beers super-quenchy. Not too sweet, about ½ the sugar of the big boys* Our ginger-loving lacto bacilli & wild yeasts make food acids & flavours that light up your palate.

Every bottle gets a gentle heat treatment to stop the ferment when we’re happy with the flavours, and to stop the bottles going pop! We ferment for as long as it takes to taste good, which varies with the seasons; that’s wild too. A little alcohol is made as a natural by-product of fermentation. The legal limit for a brewed soft drink is 1.15% abv, and we make sure ours is always below that.

• By ‘big boys’ we mean Bundaberg Ginger Beer @ 10.8 grams of sugars per 100ml, and Schweppes Ginger Beer @ 10.7 grams of sugar per 100ml. Both Hakanoa wild-ferment ginger beers average 5.6 grams sugar per 100ml. 

Our shipping rates are based on your post code, and are passed on without a markup.  Shipping costs are calculated at checkout, based on the address you enter.

All deliveries should be delivered to you within 3 - 5 business days.

Expected delivery times for orders placed before midday are:
North Island - 2 business days
South Island - 3 business days 
Rural delivery please allow an extra 2 days.

Please note if you place your order on a Friday, we won't be able to send till the following Monday.

Please be aware that we are unable to deliver to PO Box addresses.


We are unable to accept returns on purchases made from our website, once dispatched.

However, if you feel that there is something wrong with the product you have purchased or it has been damaged in transit, do contact us and we will happily replace it.

If you have made a purchase that you wish to cancel prior to dispatch, you will need to act promptly. 

In either case, please get in touch by emailing us at orders@hakanoa-handmade.co.nz 
or call us on 0800 88 88 56